Press Release

Weichert Relocation Resources Achieves High Customer Service Ratings

MORRIS PLAINS, N.J.  –Weichert Relocation Resources Inc. (WRRI), a global leader in relocation, cross-border and assignment management solutions, has earned high service marks with both buyers of relocation services and relocating employees according to the results of two prominent workforce mobility surveys.

HRO Today Magazine’s Relocation Bakers Dozen Customer Satisfaction Survey saw WRRI earn the number one ranking in the critical “quality of service” category, outranking all other relocation companies based on responses from HR and procurement professionals.

In Trippel Survey & Research’s Nationwide Relocating Employee Survey, WRRI earned a higher percentage of “top block” service scores than any other relocation company, based on data collected from 7,325 relocated employees from 117 companies.

WRRI was also the only relocation company to be ranked among the top three companies in both the Nationwide Relocating Employee Survey and HRO Today’s Relocation Bakers Dozen.

“Our continued recognition as a top-rated relocation management company is further testament to our ability to exceed the expectations of the clients and relocating employees we serve,” said Aram Minnetian, President of Weichert Relocation Resources. “We are deeply honored to receive these accolades and I want to thank WRRI’s colleagues across the world for their continued commitment to delivering exceptional relocation experiences.”

HRO Today’s Relocation Baker’s Dozen Customer Satisfaction Survey is an annual survey of buyers of corporate relocation services throughout North America, who are asked to gauge their overall satisfaction with the service they receive from their relocation management companies.

“As the leader in customer service based on the feedback of HR customers in HRO Today Magazine’s Bakers Dozen Customer Satisfaction Survey, Weichert Relocation Resources demonstrates how a large and diversified organization can still perform at the top of its industry in customer service,” said Elliot Clark, CEO of HRO Today. “Given the complexity of relocation services in today’s challenging environment, leading this survey is a tribute to their commitment to service excellence.”

The Nationwide Relocating Employee Survey is conducted annually by Trippel Survey & Research, LLC, to objectively evaluate customer satisfaction levels with the services provided by relocation management companies. “Top block” service scores reflect scores of 9 or 10, with 10 representing the highest level of satisfaction.

“Among relocation management companies, quality of service is perhaps the most important competitive differentiator,” said Alan Trippel, President of Trippel Survey & Research, LLC. “The record number of survey responses we received this year makes our results even more meaningful for such top performers as Weichert Relocation Resources, which continues to define itself an organization that places primary focus on customer service.”

About Weichert Relocation Resources Inc.: Weichert Relocation Resources Inc. (WRRI) is The Next Practices Company^?, delivering the next generation of relocation and assignment management services that help some of the world's leading companies avoid inventory, increase employee home sales, enhance mobile workforce management and reduce program costs. A Balanced Scorecard Hall of Fame^TM Company, WRRI provides a unique combination of stability, financial expertise and seasoned leadership that has made the company a trusted, proactive partner to clients throughout the world. For more information, visit wrri.com.

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