Press Release
Weichert Financial Services Earns Customer Praise for Attentive Service and Many Mortgage Options
2/13/2008
MORRIS PLAINS, N.J. – Once again, Weichert Financial Services has garnered top ratings from homebuyers seeking affordable and reliable mortgage financing.
A compilation of more than 1,800 customer surveys returned in 2007 showed the company’s customer-satisfaction levels to be consistently high throughout the year. In the culminating fourth quarter, 96 percent of respondents indicated they would recommend Weichert Financial Services to family members and friends.
Stephen Adamo, president, said, “Improving the customer experience is always a number-one priority for us, so we take the monthly survey input very seriously. Needless-to-say, when surveys come back with customer comments like ‘everyone involved stayed right on top of my situation,’ and ‘I don’t how you improve upon perfection,’ that positive recognition is very gratifying.”
An affiliate of Weichert, Realtors®, Weichert Financial Services offers qualified buyers quick pre-purchase mortgage credit approvals – typically within 24 hours or less – and virtually every type of financing solution. Its more than 300 mortgage products include fixed- and adjustable-rate mortgages of every description. Financing programs requiring no money down are available to those qualified.
Most importantly, Adamo said, the company’s mortgage representatives are available in every neighborhood Weichert office for free mortgage counseling. These mortgage experts, called Gold Services Managers, can provide home buyers with an affordability analysis that gives a clear picture of their buying power, including what their upper limits are, and how different types of mortgages would align with their needs and goals.
“Our overriding concern not only is that the financing process itself goes as smoothly as possible, but that our customers genuinely understand their mortgage options. We want people to feel 100-percent confident that they’re securing the most appropriate mortgage for their individual needs and goals,” added Adamo.
Weichert Financial Services is one of the “Top 40” lenders in the U.S., according to the industry newsletter “Inside Mortgage Finance,” based upon sales to Fannie Mae and Freddie Mac in the third quarter of 2007. In an August 2007 study accessing the credit standards of the nation’s lenders, SMR Research Corp. ranked Weichert Financial Services among the least risky and most reliable. The quality of its products is in the top five percent, according to Radian, a leading mortgage insurance lender.
Weichert has nearly 18,000 sales associates in over 500 company-owned and franchised sales offices in key markets throughout the U.S. A family of full-service real estate and financial services companies, Weichert helps customers buy and sell both residential and commercial real estate, and streamlines the delivery of mortgages and home and title insurance. For more information, call Weichert's customer service center at 1-800-USA-SOLD or visit Weichert's Web site, www.weichert.com. Each Weichert franchised office is independently owned and operated.
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